Privacy Policy
Last updated: October 26, 2026
Good Bye Junk Montreal (“we”) provides junk removal and cleanout services in Montreal, Laval, the North Shore and the South Shore. This policy explains what personal information we collect, why, and how you can exercise your rights under Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and applicable Canadian law.
Information we collect
- Contact details: name, phone number, email address and pickup address when you request a quote or book a pickup.
- Request details: a description of the items to remove, photos you choose to send us, preferred date and site access.
- Communications: messages, emails and calls with our team.
- Technical data: IP address, device type and pages viewed, collected through cookies and site analytics tools.
Why we use it
- To answer your request, prepare a quote and confirm the price before pickup.
- To schedule and carry out the pickup and communicate with you about it.
- To improve our website and services and keep the site secure.
- To meet our legal and accounting obligations.
We do not sell your personal information.
Who we share it with
We share it only with providers who help us run the site and the service (hosting, email, forms, statistics, review display), and only as needed. Some of these providers may process data outside Quebec. We may also disclose information when the law requires it.
Cookies and analytics
Our site uses cookies and analytics tools to measure traffic and improve the experience. You can refuse or delete cookies in your browser settings. Refusing some cookies may limit certain site features.
Retention and security
We keep your information only as long as needed for the purposes above, then destroy or anonymize it. We apply reasonable security measures to protect it against unauthorized access, use or disclosure.
Your rights
You may ask to access, correct or delete your personal information, withdraw your consent, or file a complaint. Write to contact@goodbyejunkmontreal.com or call (514) 295-2123. We respond within the time limits set by law. You may also contact Quebec’s Commission d’accès à l’information.
Changes
We may update this policy. The last update date appears at the top of this page.
Contact us
Good Bye Junk Montreal, Montreal, Quebec, Canada. Phone: (514) 295-2123. Email: contact@goodbyejunkmontreal.com.
See also: Terms and Conditions | Our rates | Contact us